Delivery & Returns

Deliveries

Orders over £10 for delivery to London Postcodes N14, N13, N21, EN1, EN2, EN4, EN5 - Free of charge

Enter code NORTHLONDON at the checkout. 1-3 day service. If you require an urgent delivery please e-mail us at info@violetandthistle.com and we may be able to organise this for you.

United Kingdom mainland delivery - £5.50

Royal Mail or tracked parcel delivery 1-5 day service.

Scottish Highlands & Isle of Man - £10.95

Royal Mail or tracked parcel delivery 3-5 day service. For Royal Mail medium parcels weighing under 15kg only, we will require extra postage for items not falling into this criteria. Please contact us for a quote at info@violetandthistle.com.

Channel Islands - £15

Royal Mail or tracked parcel delivery 3-5 day service. For Royal Mail medium parcels weighing under 15kg only, we will require extra postage for items not falling into this criteria. Please contact us for a quote at info@violetandthistle.com.

Extra-large parcels - £15

Tracked Parcel 1-5 day service

Next working day - £7.50

Please place your order before 12.00pm Monday -Friday (excluding bank holidays) to ensure we have enough time for it to be packed and shipped. Orders placed after this time will be sent the following working day. This service is only available for UK Mainland and for standard parcels, it is not available for extra large parcels or furniture.

Other things

Returns

We hope you that you love your purchases, however we appreciate you may change your mind, so we're here to help.

Please return your item to us within 30 days from the date you received it, we would also love to hear why the item is no longer suitable. To be eligible for a return, your item must be unused, unopened, in perfect condition and in a re-sellable condition.

Your item must be in the original packaging, you must ensure the item is packed sufficiently for the return delivery. We are not reponsible for any items which are damaged in transit due to inappropriate and poor packing.

The original shipping costs are non-refundable.

To return an item please e-mail us at info@violetandthistle.com and we will email you a returns label.

Unfortunately we are unable to refund the postage costs for returning your item.

When posting an item to return you must obtain a proof of postage receipt, we are not reponsible for any items lost or damaged in transit.

Sale & Sample Sale

Sample sale items cannot be returned or exchanged.

Sale items must be returned to us within 14 days from the date you receive them.

Toiletries

Due to hygiene reasons this can not be returned if the seal has been damaged or broken and can only be returned in accordance with your legal rights.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 14 days of us receiving the goods, this may vary slightly depending on your card provider.

If you purchased goods using a special discount code/offer that will be deducted from the original price and you will be refunded the cost you purchased the items for.

Damaged Deliveries

We do our utmost to ensure your items are packed to avoid any damaged in transit. However unfortunately these can happen from time to time and we sincerely apologise for any inconvenience this may cause you. 

If you can hear that your delivery is broken or the box is damaged, please write a description of these damages on the delivery note before signing for the package.

Please email at info@violetandthistle.com within 48 hours of receipt of delivery and include photos of the damaged item. We will arrange to send out a replacement item to you as soon as possible subject to stock availability. If we are not notified within this time, returns will be dealt with on a discretionary basis.

We are unable to refund return postage on any items returned without contacting us first.